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Conflict Resolution in Industrial Facilities
Conflict Resolution in Industrial Facilities

Course Overview

Conflict Resolution in Industrial Facilities gives industrial employees a 45 to 60 minute course on handling workplace conflict before it escalates. It covers warning signs, communication, anger, stress, problem solving and when to get help.

  • Covers conflict warning signs, communication barriers and behaviors that can make problems worse at work.
  • Reviews anger, stress, listening skills and ways employees can respond before conflicts escalate at work.
  • Fits industrial employees, supervisors, safety teams and managers working around high-pressure tasks daily.
  • 45-60 minutes, self-paced
  • Instant certificate
  • Mobile friendly
$19.95

Per seat. One-time payment, no subscription.

− +

30-day satisfaction guarantee. No hidden fees.

Need A Business Account?Volume discounts for teams of 5 or more.

Everything You Need to Know
About This Course

  • Types of workplace conflict
  • Causes of conflict
  • Communication and conflict
  • Active listening techniques
  • Assertive communication
  • De-escalation strategies
  • Management's role in conflict resolution
  • Building a positive workplace culture

Course Duration45-60 minutes
Format100% online, narrated with photos, video, and interactivity
Passing Score70% on final exam
CertificatePersonalized certificate, printable immediately upon passing
LanguagesEnglish
Device CompatibilityDesktop, tablet, and smartphone
ProgressProgress saved automatically, stop and restart without losing your place
AcceptedOur courses meet federal standards, but state requirements may vary. Please verify before purchase.
ProviderMARCOM (in partnership with eTraining)

Find out if this training applies to your role, your job site, or your employer's compliance requirements, and whether it matches the certification you need.

  • Workers in manufacturing and industrial settings
  • Production floor supervisors and team leads
  • Safety officers and safety committee members
  • Human resources personnel in industrial companies
  • Maintenance and repair technicians
  • Warehouse and logistics workers in industrial facilities
  • Quality control and inspection personnel
  • New hires needing orientation on workplace communication and conflict resolution

Employers across a wide range of industries use this course to meet federal, state, and site-specific safety training requirements for their workforce.

  • Manufacturing and production facilities
  • Automotive and aerospace manufacturing
  • Chemical and pharmaceutical production
  • Metal fabrication and machining operations
  • Warehousing and distribution centers
  • Oil, gas, and petrochemical facilities
  • Food and beverage processing plants
  • Utility and energy companies

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Frequently Asked Questions

Everything you need to know about the Conflict Resolution in Industrial Facilities.

Yes. Upon passing the final exam with a score of 70% or higher, you can immediately print a certificate of completion. This certificate serves as proof of training for your employer.

Yes. The course is accessible on desktop computers, laptops, tablets, and smartphones. Progress saves automatically on the same device, so you can stop and resume where you left off.

  The Conflict Resolution in Industrial Facilities course is an online training program that teaches employees in industrial workplaces how to recognize, manage, and resolve workplace conflicts. The course covers the causes of conflict, communication strategies, de-escalation techniques, and how to build a more cooperative and respectful work environment.

   This course is designed for employees who work in industrial facilities, including manufacturing plants, production floors, warehouses, and other industrial settings. It is appropriate for all workers, supervisors, team leads, and anyone who interacts with coworkers in an industrial environment.

  The course takes approximately 45 to 60 minutes to complete. It is fully self-paced, so you can pause and resume at your convenience. You have 6 months from enrollment to finish. Progress saves automatically on the same device.

   The course covers the types and causes of workplace conflict, how poor communication contributes to conflict, active listening and assertive communication techniques, de-escalation strategies for tense situations, the role of management in resolving and preventing conflict, and how to create a workplace culture that minimizes conflict.

  OSHA does not have a specific conflict resolution training standard. However, workplace conflicts that escalate into harassment, threats, or violence fall under the scope of OSHA’s General Duty Clause. OSHA recommends that employers implement workplace violence prevention programs that include conflict resolution training as a preventive measure.

   No. This course provides a printable certificate of completion. It does not include a Department of Labor (DOL) or OSHA card.

  The Conflict Resolution course focuses on managing and resolving everyday workplace disagreements and communication breakdowns before they escalate. The Workplace Violence course focuses specifically on recognizing, preventing, and responding to threats, intimidation, and physical violence in the workplace. The two courses complement each other but address different levels of workplace conflict.

   The course is currently offered in English. Check eTraining’s course catalog for updates on Spanish-language availability or reach out to us at info@etraintoday.com. 

Better Training. Better Outcomes.

Fifteen years, 200,000+ professionals certified, and a completion rate roughly double the industry average.

OSHA citation printed on every certificate

Your employer and site safety officer can verify compliance at a glance, with no phone calls and no lookups.

No setup. No LMS. Training in minutes.

Pay once, get instant access. No account setup, no downloads, no IT involvement. Works in any browser.

Built for field workers, not classrooms

Grounded in real jobsite operations. Scenarios reflect the work your crew actually does.

Trusted by safety managers & contractors

Used by EHS managers, general contractors and federal site supervisors to keep crews certified on time.

200,000+
Professionals certified
87%
Completion rate (industry avg <45%)
10M+
Hours of training delivered
15
Years in business

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