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F.A.Q.s

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  • Do I have to finish the course in one sitting?

    No, you do not. Our course software is designed so that you can log out and log back in at any time and the course will begin from where you left off. After logging back in to your account using the username and password you created initially, go to the dashboard section of the site. This will bring you to your personal archive of any courses taken in the past as well as courses you are in the process of taking. From here, just click on the “Take Course” button next to the course you left off from.
  • How long do I have to complete my course after I enroll?

    You have up to 1 year to complete your course after you enroll.
  • What is the process for registering on your website and enrolling in a course?

    To view an instructional, step by step video that will walk you through the whole process, click here.
  • Will I receive a certificate after taking the course and passing the exam?

    Yes. After passing the final exam, you can print a personalized certificate that will include your name, the date the certificate was printed, the course taken, the certificate number, as well as the company name and website address should anyone want to contact us to verify the authenticity of the certificate.
  • Can I also get a wallet ID card for the course I took?

    Yes, wallet ID cards can be purchased as an option when selecting your course. For example, if you want to take the OSHA Hazwoper 8 Hour Refresher course, there is an option to take it w/ the ID card or just the course on its own (which would still come with the certificate). The wallet ID cards come laminated and are shipped from our office in Plainfield, IL within 48 business hours of completing the course.
  • What if I don’t pass the course exam?

    You can retake the exams on all of our courses up to 3 times until you do pass them. The minimum passing score for all exams is 70%.
  • I am getting a message that says I need Java or Javascript on my computer when I try to play the course. How can I fix this so it plays correctly?

    Java is a computer language that allows the use of interactive players and other flash based computer technologies like the courses we use here at etraintoday.com. The vast majority of websites and programs today use Java technology. If you are getting a pop-up message that is telling you to install Java on your computer or upgrade to a newer version of Java, you can get that here. This is free to download and will help ensure your computer is up to date.
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